Limited Warranty & Intruder Protection

Lifetime Plus Fully Transferable Guarantee

Indian River Glass warrants to the original purchaser that its products shall be free from defects in material and workmanship for the Lifetime of the product from the date of installation and when maintenance instructions are followed. This warranty applies to the products under normal use subject to conditions herein, and as determined by Indian River Glass in its sole discretion. This warranty does not cover damages attributable to inadequate maintenance, improper product or aftermarket product modifications, normal weathering, highly corrosive environments, damage caused by fire, flood, accident, acts of god, hurricanes, water intrusion by wind driven rain as a result of high winds vandalism, building settlement or structure failure or other occurrences beyond Indian River Glass control. Indian River Glass makes no representation, warranty or guarantee express or implied, as to the performance of our products in a tropical storm or hurricane. All products were tested to in accordance with the protocols required by your local municipalities. However, certain conditions may exist during a tropical storm, hurricane or tornado that exceeds the local requirements.

Indian River Glass’s liability under this warranty is limited to material cost replacement only. Labor costs are not included under this warranty. Decisions as to repair, replacement or change of product will be determined by Indian River Glass at its sole discretion. Replacement parts provided will be the closest equivalent product available at the time and Indian River Glass reserves the right to exchange replacement parts at its sole discretion.

Registration of Warranty Coverage

This warranty applies to the original customer of Indian River Glass as well as the first successive owner of the property at the address listed in the original work order. The guarantee period will begin when the product is delivered to the address listed on the work order. The owner must complete a Indian River Glass Warranty registration within 60 days of the product being delivered to the job site of the warranty is void. In the event the warranty is transferred to a new owner, the new owner must submit a warranty registration application and application fee to Indian River Glass within 60 days of the title being transferred.

Intruder Protection

Indian River Glass warrants that for a period of ten (10) years following delivery, that Indian River Glass will reimburse the original homeowner for property loss arising out of a burglary due to entry thru a locked pane of glass which has been cracked or broken by an intruder up to the maximum of the owners insurance deductible (not to exceed $1,000.00 US dollars). To file a claim owner must submit a copy of the original purchase order, the police report, the insurance policy, loss claim notice and pictures of the broken window or door within 30 days of the burglary.

Intruder protection is only applicable to our impact product line and excludes all other products.

Property Protection Guarantee

Each Indian River Glass Installation Team will protect the work area to ensure a clean job site from beginning, during and end of the installation process.
In fact, Our Indian River Glass Installation Team is committed to leaving your home as clean as we found it… GUARANTEED.

Annual Maintenance Program

At Indian River Glass our goal is to provide our customers 100% satisfaction, not just now, but for the life of the warranty. Florida’s weather conditions are harsh, the salt air, sun and warm weather can stress any product.

The Indian River Glass Annual Maintenance Program addresses these concerns by field inspecting your product annually to pro-actively address any issues that come from normal wear and tear of your product. Ask your Sales Representatives for more details.

Making a Claim

We Have Installation Teams Ready To Install Your New Windows & Doors

Any claim for defect under this warranty should be submitted within 120 days of discovery of the defect through the following link:

WARRANTY SERVICE

OR Submitted in writing within 120 days of discovery of the defect to:

Indian River Glass
Warranty Department
201 N Orange St.
New Smyrna Beach, FL 32168

General Provisions

THERE ARE NO OTHER WARRANTIES EXCEPT AS STATED HEREIN. ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF WARRANTY COVERAGE OF THESE EXPRESS WRITTEN WARRANTIES.

INDIAN RIVER GLASS IS NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGE, LOSS OR INJURY TO PERSONS OR PROPERTY.

CERTAIN STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY OR WHETHER A WARRANTY CAN EXCLUDE OR LIMIT INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE THESE LIMITATIONS MAY NOT APPLY TO YOU.